davidiangray's blog
January 16th, 2012
Shopper behaviour: differences between men and women
The following is an interesting podcast from Terry O'Reilly's new show Under The Influence on branding and consumers (on CBC Radio). Entitled, Men Are From Sears, Women are from Bloomingdales, the premise is that genders follow archetypical patterns when shopping. Specifically, it suggests some reasons for the 'truthy' observation that men hate shopping.
Give it a listen (after the short 'ad' for another show).
November 23rd, 2011
Retailers, not consumers, driving "Canadian" Black Friday
The past two years has seen an upsurge in Canadian coverage of the iconic post Thanksgiving US shopping experience known as Black Friday. While it sounds ominous, this is named for the (hoped for) selling day that puts American retailers into the "black", or makes them profitable on the year. It is the US version of Boxing Day.
September 17th, 2011
The new DIG360 Workshop Demo Video
Please click here to see our new workshop demo reel. Contact us if you want to learn more.
Click: DIG360 Workshop Demonstration Video
Thanks to RJ Sauer and his team at Brudder Productions.
August 12th, 2011
Green Retail: David Ian Gray on Green With Envy Radio
David joined other noted experts On WorldTalkRadio’s “Green with Envy” radio program hosted by Peter ter Weene, on July 28. David's interview is the last one (around the 45 minute mark). He spoke about the current state of sustainable activities in retail and some of the challenges facing this sector in becoming greener.
Click here to listen: Podcast
July 12th, 2011
The Downfall of Children's Clothing Chain, Please Mum?
Please Mum was certainly a Canadian retail success. No question. However, the current predicament (68 closed stores, layoffs, creditor protection) should be no surprise. Ultimately, retailers can believe themselves successful when looking at sales performance during booms. However, underlying flaws in the business quickly become fatal when the tide turns.
May 8th, 2011
Recent tour of SOHO flagships (Pictures)
The following are some images captured on a recent tour of the SOHO shopping
district of New York City, a creative flagship mecca.

February 16th, 2011
DIG360 Presented on Social Media Retail Strategy PwC's Business Leaders Breakfast
On February 1st and 4th, Mark and I presented our thoughts to executives around the strategic implications of social networks and social media on retail and retail-minded organizations. We were guest experts at PwC's Business Leaders Breakfasts in the Lower Mainland. Thanks very much to Chrisina Houghton, Calle Johnson and the PwC team.
Click here to download:
February 1st, 2011
The DIG360 Retail Social Media Model

By Mark Smiciklas
Originally posted on Social Media Explorer
Retail organizations can differ greatly from traditional B2C businesses – with their dynamics presenting a series of unique opportunities and challenges around the development of social media strategy and tactical implementation.
January 28th, 2011
Lululemon's continued success
In our opinion, Lululemon is so much more than riding the yoga wave. It makes great product. It breeds a culture of innovation and very tight sense of brand and purpose. And it is one of the most empowering employers in retail. When seeking reasons for success of companies like Lululemon and Target and Apple... look beneath the obvious. It often comes down to some fundamental precursors which enable on-brand innovation to be regularly achieved.
January 24th, 2011
Chinese New Year: opportunities for North American retailers?
I am hearing from a savvy luxury brand store manager that Chinese New Year becomes a busy selling period for them in markets with a strong ex-pat Chinese population. This year it is on February 3rd, and marks the Year Of The Rabbit.
The celebration traditionally brings gifts of money. There are those who purchase in advance of the (hoped-for) gift; and those who run out with cash in hand. How many retailers are culturally aware of this? Who position themselves respectfully and sensitively as a good place to buy something special?